Privacy and Data Policy
Welcome to the Lucky Me privacy policy. This page explains how we collect, use and protect your personal information when you create an account, play games or otherwise use our services. We take your privacy seriously and aim to be clear about the data we hold and the choices you have.
Types of data we collect
We collect information you give us directly and information generated by your use of our services. That includes personal details, technical data and transactional records necessary to operate your account and meet legal obligations.
Personal data
Personal data may include your name, date of birth, contact details, postal address, ID documents provided during verification, and any information you provide to our support team. We use this data to set up and manage your account and to verify your identity where required.
Technical data
Technical data covers IP address, device and browser details, operating system, cookies and usage information such as pages viewed and time spent on the site. We use this data to keep the service secure, improve performance and deliver a smooth mobile and desktop experience.
Transactional data
Transactional data includes deposit and withdrawal records, game activity, bonus history and payment method details. This information is used to process payments, prevent fraud and comply with anti-money laundering and responsible gambling requirements.
How we use your information
We process data to operate your account, process payments, provide customer support, prevent fraud and meet our regulatory obligations. We may also use anonymised data for analytics and to improve our services. We do not use personal data for profiling that would affect your legal rights without explicit consent.
Data protection practices
We protect data using appropriate technical and organisational measures such as secure transmission, access controls and encryption where applicable. Access to personal information is limited to authorised staff and service providers who need it to perform their roles.
Cookies and tracking technologies
We use session and persistent cookies, as well as similar tracking technologies, to remember your preferences, support login sessions and run analytics. You can manage cookie preferences via your browser settings or the cookie consent tool on our site. Disabling certain cookies may affect functionality.
User rights
You have rights to access, correct, restrict or delete your personal data, and to portability where applicable. You may object to certain processing activities and withdraw consent at any time. To exercise these rights contact us at [email protected]. We may need to verify your identity before actioning requests and we may retain some information where required by law.
Information sharing and third parties
We share data with third-party service providers such as payment processors, identity verification providers, IT and analytics partners, and with authorities when required by law. We require such parties to protect your data and only use it for agreed purposes.
Access, correction and deletion
To request access, correction or deletion of your personal data, contact [email protected] with details of your request. We will respond promptly and may request information to confirm your identity. Certain data may be retained where necessary for legal or regulatory reasons.
Privacy policy updates
We may amend this policy from time to time. Any significant changes will be posted here with an updated effective date. For questions about this policy or our practices, contact [email protected].
LuckyMe is committed to protecting your privacy and handling your data responsibly. If you remain concerned you can raise the matter with the relevant supervisory authority, for the UK this is the Information Commissioner’s Office.