Terms of Use

These Terms and Conditions set out the rules that apply when you use the Lucky Me platform. They explain the relationship between you and us, what we expect from account holders, and the practical steps we may take to manage accounts, promotions and payments. By registering or using our services you accept these terms alongside any specific rules published for individual promotions or payment methods.

Account responsibilities

You are responsible for keeping your account details secure and for any activity that occurs while your account is active. Do not share your login details or let anyone else use your account. We may suspend or close accounts where we suspect unauthorised access, fraudulent behaviour, money laundering or breach of these terms.

Verification and limits

We may ask you to complete identity checks at any time. Verification documents must be genuine and provided promptly. We may apply deposit, wagering and withdrawal limits to manage risk and support safer play. Persistent inactivity may result in account dormancy charges as set out in your account settings.

Eligibility requirements

To use our services you must be at least 18 years old and eligible to gamble in Great Britain. We only accept players who meet the geographic and regulatory criteria described in our registration flow. If you are outside the permitted jurisdiction or underage we will close your account and refund any remaining balance after required checks.

Acceptable platform use

Use of the site must be lawful and in line with these terms. You must not attempt to manipulate games, exploit promotions, circumvent geographic or technical restrictions or use automated systems to access the service. Chargebacks, collusion and other attempts to abuse accounts may result in forfeiture of funds and account closure.

General bonus and promotion rules

All promotions are subject to the specific terms published with each offer. Wagering requirements, game restrictions, maximum bet rules and validity periods will be set out in the promotion terms. We reserve the right to refuse or withdraw offers, to limit participation and to reclaim bonus funds where abuse is suspected.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts and processing times are listed in your cashier. Withdrawals are subject to verification checks and may be delayed while we complete these checks. We will process withdrawals in accordance with the payment method selected and our internal procedures. Repeated chargebacks or suspected payment fraud may result in account suspension and recovery action.

Dispute resolution

If you have a complaint please contact our support team and we will attempt to resolve the matter promptly. If you remain dissatisfied you can follow the escalation route described in our Complaints policy. Independent dispute resolution options are available where applicable and will be explained in the complaints process.

Updates to terms and conditions

We may update these Terms from time to time. We will publish any changes on the site and where appropriate notify you. Continued use of the service after updates constitutes acceptance of the revised terms. For clarity on any change please contact our support team through the Help section or [email protected].

Where practical, references to LuckyMe in other site material should be read alongside these Terms. If you have questions about any of the points above contact our support team before placing bets or making deposits.