Customer Support Center
Need a hand? Our support team is ready to help with account questions, verification and withdrawals, technical faults, or any general feedback. We aim to resolve most enquiries quickly and can walk you through deposits, the loyalty programme, self-exclusion tools, and bonus queries. For fast assistance use live chat or email; the phone line below is available for urgent matters. Our team can also advise on responsible gambling tools and deposit limits.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat and email for account queries, KYC and withdrawals) |
| General Enquiries | [email protected] (company information, promotions, complaints and feedback) |
| Affiliate Enquiries | [email protected] (partnerships, marketing and commission queries) |
| Payments | [email protected] (withdrawals, fees and processing) |
| Phone | +44 20 7946 4821 (urgent support and technical help) |
| Working Hours | Mon-Fri, 09:00-18:00 (UK hours) |
Email Assistance
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please use [email protected] and include a clear subject line, your full name and account ID, and up-to-date contact details to avoid delays. Attaching relevant documents speeds up handling and helps us respond accurately.
Send Us a Message
Response Time
Need help? Most support inquiries are answered within one business day. Simple requests like account questions or payment updates are usually resolved within 24 hours. More complex issues, including identity verification or disputed withdrawals, may take longer depending on their nature and could require further checks or escalation to specialist teams. We’ll keep you updated throughout the process.
Feedback
Tell us how we can improve Lucky Me by sending your feedback, suggestions or ideas. Every message is reviewed carefully by our team and used to improve the site, promotions and user experience. Whether you spot a bug, want a new feature or have thoughts on games and payments, we welcome your input and aim to respond and act on useful feedback promptly.